---
title: 4.5 MONITORING DEVICE HEALTH
description: See which LincTV devices are live, in error, or failing — and pull logs for a support ticket.
---

[Skip to content](https://support.lincata.com/4.5-monitoring-device-health#main-content)

[![linctv logo](https://support.lincata.com/hs-fs/hubfs/linctv%20logo.png?width=200&height=48&name=linctv%20logo.png)](https://44218288.hs-sites-na2.com/linctv-help-center?hsLang=en)

Open main navigation

Close main navigation

- [Open a Support Ticket](https://share-na2.hsforms.com/2lhii_zHeR36ieBNKb6gV8wqbr1s)

[Open a Support Ticket](https://share-na2.hsforms.com/2lhii_zHeR36ieBNKb6gV8wqbr1s)

 LET'S BUILD YOUR SMART ROOM

- There are no suggestions because the search field is empty.

1. [LincTV Support](https://support.lincata.com/?hsLang=en)
2. [LincTV MDM](https://support.lincata.com/linctv-mdm?hsLang=en)

October 2, 2026

# 4.5 MONITORING DEVICE HEALTH

### **Where:** Monitoring → Devices

A live dashboard of every device. Group the list by Config Group (or other options) using the dropdown at the top. The Site Summary on the right shows your totals at a glance:

| #### **Status** | #### **What it means** | #### **What to do** |
| --- | --- | --- |
| ✓ Live | Connected and working | Nothing |
| ⚠ In Error | Connected but reporting a problem | Open the device and check details; restart if needed |
| ● Failing | Not working or not checking in | Check power and network; restart; open a ticket if it stays red |
| ? Uncommissioned | Known to MDM but not set up yet | Finish registration (Card 1 or Card 2) |

![](https://support.lincata.com/hs-fs/hubfs/undefined-Oct-02-2026-11-15-50-8083-PM.png?width=1280&height=256&name=undefined-Oct-02-2026-11-15-50-8083-PM.png)

#### **Look at one device**

Click the magnifying glass on any device to see its details — name, location, Config Group, Configuration — and live runtime stats: status, last boot, CPU temperature, load, memory, storage, and whether debug mode is on.

#### **Download logs for support**

On the device detail page, click Download Logs. Attach the file to your support ticket along with the device name and what you were seeing. It's usually the fastest way to a fix.

![](https://support.lincata.com/hs-fs/hubfs/undefined-Oct-02-2026-11-15-58-5937-PM.png?width=1280&height=477&name=undefined-Oct-02-2026-11-15-58-5937-PM.png)

---

#### ***→ Next: [4.6 Managing TV channels →](https://support.lincata.com/4.6-managing-tv-channels-and-content-sets?hsLang=en)***

- [Demo & POC Setup](https://support.lincata.com/demo-poc-setup?hsLang=en)
- [LincTV Installation](https://support.lincata.com/linctv-installation?hsLang=en#main-content)

    - [Install for LG TV](https://support.lincata.com/linctv-installation?hsLang=en#install-for-lg-tv)
    - [Install for Samsung TV](https://support.lincata.com/linctv-installation?hsLang=en#install-for-samsung-tv)
- [Bedside TV Configuration](https://support.lincata.com/bedside-tv-configuration?hsLang=en)
- [LincTV MDM](https://support.lincata.com/linctv-mdm?hsLang=en)

# Lincata

 Copyright © 2026, Lincata, LLC

 ×